MBS Direct Fall 2006

Instructions

Please provide responses to the following aspects of Brebeuf Jesuit's online book sale through MBS Direct. Your feedback will be used to evaluate this program and will assist in the future planning and coordination of the book sale. Thank you in advance for your honest and thoughtful assessment.

Book Sale Evaluation

1.	Convenience of ordering books online through MBS

	Excellent
	Very Good
	Good
	Fair
	Poor
	Not Applicable

2.	Ease of navigating the MBS website

	Excellent
	Very Good
	Good
	Fair
	Poor

3.	Communication about book sale dates and process from the school

	Excellent
	Very Good
	Good
	Fair
	Poor

4.	Timeliness of order fulfillment

	Excellent
	Very Good
	Good
	Fair
	Poor
	Not Applicable

5.	Ease of payment process

	Excellent
	Very Good
	Good
	Fair
	Poor
	Not Applicable

6.	Cost of books through MBS Direct

	Excellent
	Very Good
	Good
	Fair
	Poor
	Not Applicable

7.	Shipping costs through MBS Direct

	Excellent
	Very Good
	Good
	Fair
	Poor
	Not Applicable

8.	Quality of customer service through MBS Direct

	Excellent
	Very Good
	Good
	Fair
	Poor

9.	Overall satisfaction with online process

	Excellent
	Very Good
	Good
	Fair
	Poor
	Not Applicable

10.	Likelihood of using MBS Direct in the future

	Extremely likely
	Very likely
	Somewhat likely
	Not very likely
	Not at all likely

11.	Please provide suggestions or comments about your online shopping experience, and let us know how we might improve this process in the future.

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